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中消协发布消费提示：使用人工智能服务需谨防误导_我的网站

一 |      8 月 25 日消息，中国消费者协会今天发布人工智能服务消费提示，提醒广大消费者理性认识通用生成式人工智能的信息辅助和参考属性，对涉及价格费用、合同条款、售后服务、法律责任等重要消费信息，不宜仅依据人工智能生成内容作出决定，应通过经营者官方渠道、合同文本、监管部门及其他权威渠道进行核实确认。    

    South Korean President Lee Jae Myung meets with Chinese Foreign Minister Wang Yi, also a member of the Political Bureau of the Communist Party of China Central Committee, at Cheong Wa Dae in Seoul, South Korea, Aug. 20, 2026. Photo: XinhuaFresh progress in China-South Korean ties was on display in another high-level exchange held Thursday between the two sides, following mutual visits by the two heads of state within a span of just over two months previously.
Chinese Foreign Minister Wang Yi, who kicked off his visit to South Korea on Wednesday, held talks with President Lee Jae-myung on Thursday, according to the Chinese Foreign Ministry.
The visit by Wang Yi is his first in five years since he last came to Seoul for bilateral talks with his South Korean counterpart in September 2021, according to South Korean media outlet Yonhap News Agency. 
During the meeting, the South Korean president said that South Korea and China should become mutually dependent and mutually beneficial partners with complementary strengths, adding that the two countries need each other in areas such as economy, trade and security, according to the Xinhua News Agency.
Wang Yi, also a member of the Political Bureau of the Communist Party of China Central Committee, said the comprehensive restoration of China-South Korea relations and positive progress made since the beginning of this year have demonstrated that a rational, pragmatic and positive policy toward China fully serves South Korea's interests and is in keeping with the trend of the times. 
During the visit, Wang also met with South Korean Foreign Minister Cho Hyun and Wi Sung-lac, South Korea's top presidential national security advisor.
Chinese analysts regard the latest senior-level engagements as "building on the past and paving the way for the future." Coming at a critical juncture amid shifting regional dynamics, it serves as a tangible follow-up to the two heads of state's efforts to restore bilateral ties and reflects the growing maturity of relations, they said.
Opportunity for greater progress
During the meeting, Lee told Wang Yi that he was glad to see China-South Korea relations improving and developing rapidly, with strong growth momentum in economic and trade cooperation. While highlighting that people-to-people exchanges between the two countries are expected to exceed 10 million this year, Lee said that South Korean public perceptions of China are improving and there are growing expectations for strengthening comprehensive cooperation with China, per Xinhua. 
Lee added that he looks forward to visiting China's Shenzhen City in November for the 2026 APEC Economic Leaders' Meeting, calling it an important opportunity to work with China to advance the South Korea-China strategic cooperative partnership to a new level.
In his turn, the Chinese top diplomat told President Lee that he hopes South Korea will firmly pursue a friendly policy toward China and take the 35th anniversary of the establishment of diplomatic relations between the two countries next year as an opportunity to make greater progress in the China-South Korea strategic cooperative partnership.
Wang also noted that China is ready to share development opportunities with all countries, especially its neighbors. Amid growing global economic fragmentation and rising trade protectionism, Wang pointed out that China and South Korea should set an example by concluding the second phase of Free Trade Agreement (FTA) negotiations at an early date to promote regional economic integration and universally beneficial and inclusive economic globalization.
Since the two countries established diplomatic relations in 1992, their bilateral trade volume has increased more than 60 times. China has remained the South Korea's largest trading partner for 21 consecutive years, according to the Xinhua.
According to a Wednesday report by South Korean newspaper The Korea Herald, Seoul has also described Wang Yi's trip as an opportunity to build on the recent improvement in bilateral relations and prepare for further high-level exchanges.
Wang Junsheng, a researcher at the Chinese Academy of Social Sciences' National Institute of International Strategy, told the Global Times that this visit is anchored in key consensus forged during the reciprocal state visits by the two countries' heads of state. Wang Yi's trip can be seen as translating leaders' consensus into concrete action, and deepen exchanges and cooperation at all levels, he noted.
He also viewed the visit as encompassing coordination with Seoul on future preparations for November's APEC meeting, as Lee is expected to attend. 
After previous setbacks, China-South Korea relations have recovered across political, economic, diplomatic and security spheres following the leaders' meetings, Yang Xiyu, a senior research fellow at the China Institute of International Studies, told the Global Times on Thursday.
"The highlight of Wang Yi's visit this time could be summarized as steady progress in the maturity of China-South Korea relations, laying firmer ground for expanded cooperation and difference management ahead," Yang added.
Hand in hand 

On the international and regional front, Lee said that amid the current international situation, stronger strategic cooperation between South Korea and China serves the fundamental interests of both countries and is important for regional peace and stability, per Xinhua. 
Wang Yi told Lee that as an important force for maintaining world peace, China consistently advocates the political settlement of international and regional conflicts through dialogue, adding that China is also a major stabilizing force, providing valuable certainty for the world.
During the Thursday meeting with Wi Sung-lac, South Korea's top presidential national security advisor, Wang Yi also expressed hope that South Korea will pursue genuine strategic autonomy, refrain from bloc confrontation or taking sides, and develop its relations with China, the US and other major countries in a mutually compatible manner, per Xinhua. 
Wang Yi stressed that it is necessary to remain highly vigilant against the rhetoric and actions of Japan's right-wing forces that seek to turn back the wheel of history, and that the resurgence of Japanese militarism must never be allowed.
The Chinese top diplomat called on all parties to do more to facilitate the resumption of dialogue and restoration of mutual trust, expressing hopes that the Korean Peninsula will move toward peaceful coexistence between South Korea and the DPRK, ultimately achieving lasting peace and stability on the Korean Peninsula, Xinhua reported. 
Yang told the Global Times that China is entering a new stage of development, while South Korea in effect stands at a crossroads amid shifts on regional security. For both countries, deepening cooperation is therefore of great significance, and the two sides will need to demonstrate greater political sincerity to expand cooperation and manage differences.
As long as the two sides uphold the vision of a shared future and maintain their independence, China-South Korean relations at this historic juncture can embark on a more solid, fruitful development path that benefits both nations, Yang continued.
He added that stable China-South Korea relations can reduce the risk of confrontation among Northeast Asian countries, build a solid regional cooperation framework, as well as serve as a model in the region.
Looking at the broader international landscape, conflicts persist in the Middle East and elsewhere, while protectionism and unilateralism are on the rise, disrupting and even severing global supply chains. Against this backdrop, China-South Korea cooperation is vital not only to maintaining stable regional supply chains but also to supporting stability at the global level, Wang Junsheng said. 
Progress in China-South Korea cooperation will generate multiplier effects benefiting both countries and the wider region, while injecting positive momentum into the global economy amid rising protectionism, Yang echoed.
On the first day of his trip on Wednesday, Wang Yi met with Cho Hyun, who said in an X post on Thursday that they walked together along the Dasan Seongguwak-gil trail in Namsan and continued their conversation from yesterday.
"Despite the lingering late-summer heat, I hope walking along the trail — where the historical fortress wall, Namsan's lush forest, and Seoul's cityscape blend seamlessly —offered Minister Wang, an avid hiker, a memorable experience. For me, it was indeed a meaningful time to deepen our friendship too," he wrote. 
Embracing China means embracing the future, and going hand in hand with China means going hand in hand with opportunities, Wang Yi said during the meeting with Lee. 
。附全文如下：目前，以大语言模型为核心的生成式人工智能技术正加速融入消费生活各类场景。

二 | 人工智能在提升消费便利和服务效率的同时，因信息生成具有一定不确定性，也可能出现信息不准确、表述不严谨、承诺与实际情况不一致等问题。例如，提供与实际不符的费率信息、作出难以兑现的赔付表述、提供片面或欠审慎的法律建议等，可能影响消费者判断和选择，甚至造成经济损失。根据相关舆情和全国消协组织近期接收的相关投诉情况，人工智能服务引发的消费问题，在不同应用场景下具有不同特点。消费者日常接触的人工智能大体可分为两类：一类是面向公众的通用生成式人工智能服务，主要根据公开信息、模型训练数据和用户提问生成回答，一般不代表具体经营者的官方意见；另一类是经营者部署使用的人工智能客服工具，直接参与商品介绍、费用说明、活动解释、售后处理等经营服务环节。一、通用生成式人工智能：应明确参考属性，防止误导消费决策面向公众的通用生成式人工智能服务并非特定经营者的代言主体，其生成内容一般不能直接视为平台或商家的正式承诺，也不能替代合同约定及权威机构意见，主要发挥信息辅助和参考作用。实践中，一些通用生成式人工智能在消费咨询和维权辅助过程中，可能出现对消费者遭受的损失作出缺乏依据的兜底承诺，对诉讼结果作出过度确定性判断、提供错误的诉讼管辖等法律指引，甚至生成并不存在的款项缴存、案件办理等虚假信息。如果消费者对上述生成内容缺乏必要辨别，未通过经营者官方渠道、合同文本或者有关权威渠道进一步核实，可能据此作出错误的退费、维权、诉讼等决定，不仅影响正常消费决策和依法维权，还可能造成经济损失。《生成式人工智能服务管理暂行办法》明确规定，人工智能服务提供者应基于服务类型特点，采取有效措施，提升生成式人工智能服务的透明度，提高生成内容的准确性和可靠性。

三 | 明确并公开其服务的适用人群、场合、用途，指导使用者科学理性认识和依法使用生成式人工智能技术。

四 | 中国消费者协会建议，面向公众的通用生成式人工智能服务提供者进一步强化重点场景风险提示和信息质量管理。在涉及金融理财、生活服务、维权决策等与消费者重要权益密切相关的场景中，应通过适当方式提示人工智能生成内容的局限性，提醒消费者对重要信息进一步核实；同时，持续优化模型准确性，完善内容审核、风险预警和纠错机制，提升答复质量，尽可能减少错误信息和容易引发误解的内容，降低消费者因过度依赖人工智能生成信息而遭受损失的风险。二、经营者部署的人工智能客服：不能因技术介入弱化经营者责任经营者自行部署的人工智能客服工具，是其经营服务链条的组成部分。实践中，一些人工智能客服可能出现价格费用说明与实际不一致、优惠活动规则解释不准确、重要限制条件提示不足等问题；在发生争议后，个别经营者还可能以“人工智能自动生成”“系统自动回复”等为由，与相关答复进行责任切割，逃避应承担的责任。上述问题容易使消费者对交易价格、费用构成和售后服务等产生错误认识，影响消费者的知情权和公平交易权。《消费者权益保护法》规定，消费者享有知悉其购买、使用的商品或者接受的服务的真实情况的权利。经营者对消费者就其提供的商品或者服务的质量和使用方法等问题提出的询问，应当作出真实、明确的答复。中国消费者协会敦促部署人工智能客服工具的经营者加强审核和管理，确保人工智能客服提供的信息与商品服务实际情况、价格费用、活动规则、合同约定和售后政策保持一致，并提供便捷有效的人工客服和纠纷解决渠道。经营者利用人工智能提高经营服务效率的同时，应建立相应的责任承接机制；对于人工智能客服在经营服务过程中向消费者作出的涉及价格、费用、售后等重要答复，不能仅以“算法自动生成”等理由简单免责，更不能通过相关声明不合理减轻或者免除依法应承担的责任。

五 | 中国消费者协会呼吁有关部门进一步完善人工智能在消费领域应用的相关规范，结合不同服务类型和应用场景，进一步明晰服务提供者、经营者等主体的责任边界和治理要求，推动形成权责清晰、规范有序的人工智能消费服务环境。同时提醒广大消费者理性认识通用生成式人工智能的信息辅助和参考属性，对涉及价格费用、合同条款、售后服务、法律责任等重要消费信息，不宜仅依据人工智能生成内容作出决定，应通过经营者官方渠道、合同文本、监管部门及其他权威渠道进行核实确认。

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Published on:22:52:43